FAQ

We recommend that you bring them inside and refrigerate them as soon as possible after they arrive. They can get warm sitting outside, (unless it's winter in Minnesota). Our jars are good in the refrigerator for up to 40 days.

If you don't plan to eat them for a while, we recommend that you keep them in the freezer.

Only if you don’t want to eat them right away. You can freeze them for up to a year. Once your ready to eat them, take them out of the freezer and put them in the refrigerator to thaw, (it doesn't take long). They're good in the fridge for up to 40 days.

Just the spoon.

We list all available flavors on our website. But that doesn’t mean that’s all there is. Our chefs are always in the kitchens creating and testing new flavors. More good stuff is coming.

If you have an idea for a flavor, please submit it. We keep track of every suggestion that we receive. Who knows, maybe we’ll name it after you!

No, all of our jars are the same size. While it may not look like it, each jar contains the equivalent of a standard slice of cheesecake or pie.

Yes, there is. Our minimum order is two 6-pack boxes. See "What is TOO?" for additional information.

TOO is our Two Option Ordering system that allows us to make your decisions easier and save you some money.

Click the "Learn More" button on our Home page to...well, learn more.

Most stores have limited space. So, they can only carry a few flavors. Luckily, you submitted your question on our website. Which, as it happens, is the perfect place to order any or all of our awesome flavors and have them shipped right to your front door. Of course, you can always talk to the store manager at your local supermarket and request that they add Jar Joy to their product offering.

All orders are shipped frozen in insulated packaging.

We offer Ground shipping as well as expedited shipments. However, to ensure that
your desserts arrive in perfect condition, our maximum allowable in-transit
time, (from our facility to your door), is three days. That means that not everyone
will have the ability to utilize Ground shipping. Depending on where you live,
you may need to choose expedited shipping to be sure that your order arrives
within three days from date of shipment.

It is also important to note that we ship on Mondays and
Tuesdays. So, if you place your order Wednesday through Sunday, it won’t ship
until the next scheduled shipping day.

Why do we only ship on Monday and Tuesday? We do that to be
sure that all orders are delivered within three days of shipment and to protect
your desserts from sitting in a hot shipping hub over the weekend.  

Please note that we ship our desserts via third party carriers. We are confident in their ability to deliver your orders on schedule. But if there are issues, any products lost or damaged in shipment or any deliveries that are delayed or not delivered are the responsibility of the shipping carrier.

Yes, we do. We ship our orders every Monday and Tuesday, (except holidays), to ensure delivery of your desserts in premium condition.

Currently, we do not ship internationally. Apologies to the rest of the world. You'll have to wait just a bit longer to have Jar Joy shipped to your door...but it's coming.

We proudly manufacture all of our products right here in the good ol’ USA! More specifically, our facility is located in Sanford, FL. Just a little bit northeast of Orlando.

Not yet, but give us more time and we will. Any suggestions?